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  • Are retractable dog leashes safe?
    You should have no problems if you learn how to use one safely. When walking on the sidewalk or anywhere within the leash's distance of a road, keep your retractable leash short and locked. When your dog meets other dogs, keep the leash short and locked, or it may become tangled in the leash or cause friction burns.
  • Should my dog wear a harness or a collar with a retractable dog leash?
    When using a retractable dog leash, we recommend using a harness rather than a collar. You should avoid letting your dog run and jerk to a stop at the end of the leash, but if the leash is attached to a harness, it's much less likely to cause injury.
  • How much does shipping cost?
    Delivery charges vary depending on the size and weight of your order and your chosen delivery address. We offer a flat rate shipping charge of $10 to the major metro areas of Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra. Outside these major metro areas, the shipping cost you pay will be dependent on your location and the size of your order. For an accurate delivery quote: place the items you wish to order in your shopping cart, proceed to the checkout or Shopping Cart overview page. There is a ‘Calculate Shipping’ calculator under your selected products. Simply enter the postcode or suburb of your shipping address and select the relevant location from the dropdown list that appears and click the ‘Go’ button. The shipping cost calculator will display the total cost for delivery to your selected postcode or suburb. Your final shipping charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much shipping will be. All prices are in Australian Dollars and freight costs are payable in addition to the product price.
  • How long will it take for my order to arrive?
    Pets & me online orders will take from 5 - 10 business days to arrive, depending on destination and shipping method. Metro orders are usually received within five working days and up to ten days for regional and rural areas. Delivery times may be subject to stock availability and Public Holidays, as such receipt of orders may be extended by up to 21 days. Pets & me will notify you when your order has been dispatched.

Frequently Asked Questions

DOG LEAD FAQ's  What are the different types of dog leads? There are several types of dog leads available, each serving specific purposes. Standard leads are simple fixed-length options suitable for everyday walks. Retractable leads feature a mechanism that allows the lead to extend and retract, offering flexibility while maintaining control. Training leads are longer and designed for obedience training, enabling you to maintain a safe distance while working on commands. Slip leads feature a loop that tightens around the dog's neck when pulled, often used for quick and temporary control. Long lines, on the other hand, are extended leads that offer more freedom for training or allowing your dog to explore while under supervision. How long should a dog lead be? The ideal length of a dog lead depends on your specific needs and preferences. For regular walks, leads ranging from 1.2 to 1.8 meters are commonly recommended. Shorter leads offer more control, making them suitable for crowded areas or training sessions, while longer leads provide dogs with more freedom to explore their surroundings. ​ Can I use a dog lead for leash training? Absolutely, a dog lead is an indispensable tool for effective leash training. It empowers you to guide your dog's behavior, encourage proper walking manners, and ensure their safety during outings. Combining the use of a lead with positive reinforcement techniques is key to successful leash training. By rewarding desired behaviours, you can teach your dog to walk calmly on a leash without pulling or displaying unwanted behaviors. How often should I replace my dog lead? Dog leads endure significant wear and tear over time. It's crucial to regularly inspect your dog's lead for any signs of damage, such as fraying, weakened areas, or rusted clips. If you notice any such issues, it's advisable to replace the lead immediately to maintain the safety and comfort of both you and your pet. Frequent exposure to water, especially saltwater, can accelerate wear and tear, making it necessary to replace the lead more often if you engage in water-based activities with your dog.

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